Terms & Condition
NK TEMPLES PVT LIMITED, TERMS & CONDITIONS FOR THE SUPPLY OF GOODS
PART A : PLEASE READ
Before you submit your order to us, please read these terms and conditions carefully. These are the terms and conditions of contract that apply to our supply of goods to both our business customers(B2B) and consumer customers(B2C).
Depending on whether you are a business customer or a consumer customer, you will have different rights and obligations under these terms and conditions. When we refer to a business customer, we mean someone who is acting in relation to their trade, business, craft, or profession, whether personally or through someone else acting on their behalf. Conversely, when we refer to a consumer customer, we mean an individual acting primarily for personal purposes unrelated to their trade, business, craft, or profession. If you are a business customer, the terms and conditions outlined in Part B will apply to your sale contract, excluding Part C. If you are a consumer customer purchasing directly from us, the terms and conditions in Part C will govern your sale contract, excluding Part B.
PART B TERMS APPLYING TO BUSINESS CUSTOMERS ONLY
Please note your return rights under clause 7 and the limitations of our liability outlined in clause 11 of these Conditions. In these Conditions, “the Company” refers to NK TEMPLES Pvt Limited, with its registered office at E-21, Chambal Industrial Estate, Kota . “Goods” refers to any products or parts thereof described on the Company’s website and in the Company’s catalog. The Company reserves the right to modify the specification of the Goods if necessary to comply with any applicable statutory or regulatory requirements.
1. FORMATION OF CONTRACT
1.1 All quotations, offers, and tenders are made, and all orders are accepted, subject to these Conditions unless otherwise specified. Any other terms, conditions, or warranties are excluded from any contract between the Company and any Customer unless expressly accepted in writing by a board director of the Company.
1.2 Quotations, offers, and tenders issued by the Company are not considered offers capable of forming a binding contract. An order placed by the Customer with the Company, whether via the Company’s website (www.nktemples.com), catalogue, or other means, will be treated as an offer to purchase the Goods from the Company. The processing of a Customer’s payment and the acknowledgment of an order do not constitute legal acceptance of the order. Acceptance of the Customer’s offer is at the Company’s discretion. The dispatch of all or part of the order by the Company will be considered acceptance of all or part of the Customer’s offer to purchase.
1.3 In case of any conflict between these Conditions and the Company’s specific terms in any quotation, offer, tender, or order acknowledgment, the specific terms shall take precedence.
1.4 Quotations, offers, and tenders issued by the Company pertain to the complete set of Goods referenced. The Company reserves the right to refuse any order that pertains to only part of the Goods specified in a quotation, offer, or tender.
1.5 If any non-fraudulent statement or representation has been made to the Customer by the Company, its employees, officers, or agents, upon which the Customer relies (excluding any statements in the documents enclosed with the Company’s quotation or order acknowledgment), the Customer must document that statement or representation and attach it to the relevant documents. endorsed on the order. In any such case the Company may confirm, reject or clarify the point and submit a new quotation and the Customer shall only be entitled to rely on any such statement or representation if the statement or representation is attached or endorsed on the Customer’s order and then only if the Company subsequently confirms in writing to the Customer that the Customer is entitled to rely on the statement or representation. Under no circumstances shall the Company be responsible or held liable in respect of any statement or representation relied upon by the Customer which is not attached to or endorsed on the order and subsequently confirmed in writing by the Company.
2. PRICES
2.1 Unless otherwise agreed in writing by the Company, all prices are exclusive of VAT. Unless a special offer from the Company is applicable, all orders will incur a carriage charge based on the current rate specified on the Company’s website, in its latest catalogue, or in any other current literature produced by the Company.
2.2 If, at the Customer’s request, orders are shipped using a method that incurs a higher carriage charge than the Company’s standard means of delivery, the Customer will be responsible for the additional cost.
2.3 Quoted prices are subject to change due to factors such as fluctuations in commodity prices, currency exchange rates, supplier price increases, and changes in market conditions. If there is a discrepancy between the price quoted and the price listed in the Company’s current catalogue or on its website, the Company will notify the Customer of the revised price via email, telephone, post, or another appropriate method before dispatching the Goods. The Customer may then either cancel their offer to purchase or confirm it at the revised price if offered. The Company also reserves the right to impose an additional charge to cover any increase in transport costs occurring before delivery.
2.4 If the Customer requests alterations to the design or specification of any Goods, and such alterations are agreed upon by the Company, the Company will adjust the quoted price to fairly reflect the changes.
3. PAYMENT
3.1 Unless otherwise agreed in writing by the Company, payment is due at the time the Goods are ordered by the Customer, whether through the website, from the catalogue, or by other means.
3.2 Unless otherwise agreed in writing by the Company, full payment for the Goods and any applicable carriage charges must be received by the Company before the order can be processed.
3.3 No disputes arising under the contract or delays beyond the Company’s reasonable control will affect the Customer’s obligation to make prompt and full payment.
3.4 In the event of payment default by the Customer, the Company is entitled to, without affecting any other rights or remedies, do any or all of the following:
3.4.1 Terminate the contract immediately by providing written notice to the Customer;
3.4.2 Suspend all further deliveries under the contract or any other current contracts between the Company and the Customer, without notice;
3.4.3 Charge interest on any outstanding amount at a rate of 8% per annum above the Bank of England’s Base Rate;
3.4.4 Demand immediate payment for all Goods (and associated carriage charges) supplied under the contract and any other contracts with the Customer, regardless of whether payment is due or invoiced;
3.4.5 Deduct any amounts due to the Company or its associated or subsidiary companies from any monies owed or to become owed to the Customer under the contract or any other contract; and/or
3.4.6 Pursue legal action to recover the price of the Goods (and associated carriage charges), even if ownership of the Goods has not yet passed to the Customer.
3.5 If there is an error in the pricing of Goods or carriage charges, the Company is not obligated to supply or deliver the Goods at the incorrect price. The Company reserves the right to correct any errors in pricing and descriptions of the Goods and carriage charges.
3.6 If Goods are purchased at an incorrect price, the Company may cancel the contract. In such cases, the Customer must return the Goods according to the Company’s instructions and at the Company’s expense. The Company will then refund the Customer the price paid for the Goods.
4. DELIVERY
4.1 Delivery times are estimated as accurately as possible but are not guaranteed. The Customer has no right to damages or to cancel the contract for any delay in delivery, nor can the Customer make time for delivery a fundamental term of the contract.
4.2 The delivery date depends on the prompt receipt of all necessary information, final instructions, or approvals from the Customer. Any delays or changes requested by the Customer in design, specifications, or quantities may result in a delay in delivery.
4.3 If the Customer fails to take delivery or make payment for any instalment of Goods delivered under the contract, the Company may treat the entire contract, or part of it, as repudiated by the Customer.
4.4 While the Company will try to accommodate reasonable requests for delivery postponement, it is not obligated to do so. If delivery is postponed for reasons other than the Company’s fault, the Customer will be responsible for all associated costs and expenses, including reasonable storage and transportation charges, and must make payment for the Goods as per these Conditions.
4.5 The Company is not responsible for unloading the Goods at the delivery site or for placing them in position.
4.6 The Company reserves the right to deliver the Goods in instalments. Each instalment will be treated as a separate contract, and failure to deliver any instalment does not entitle the Customer to reject the entire contract.
4.7 Unless otherwise agreed in writing, delivery is considered complete when the Goods leave the Company’s premises or the premises of its suppliers if the Goods are shipped directly from the suppliers.
4.8 Delivery notes presented by or on behalf of the Company and/or its carrier must be signed by the Customer or their representative upon receipt of the Goods.
5. SAMPLES
5.1 The Company may, at its discretion, provide a sample to the Customer for approval before proceeding with the full order. Production will only begin once the Company has received written approval of the sample. Goods corresponding to an approved sample will be considered to have been satisfactorily tested by the Customer and deemed suitable for their intended purpose.
5.2 Despite the submission of samples, the sale to the Customer is not considered a sale by sample under Section 15 of the Sale of Goods Act 1979. Samples are provided solely to illustrate the general nature and quality of the materials. The Customer cannot make a claim if the color or composition of the bulk Goods does not match the sample, unless the Customer has specified and the Company has accepted in writing any particular requirements.
6. RISK AND TITLE
6.1 Risk in the Goods will pass to the Customer as follows:
6.1.1 If the Company arranges transport, risk transfers when the Goods arrive at the designated delivery location; or
6.1.2 In all other cases, risk transfers when the Goods leave the Company’s premises.
6.2 Title to the Goods will only pass to the Customer upon the occurrence of one of the following events:
6.2.1 The Customer has paid all amounts (including any default interest) owed to the Company under this contract and any other contracts between the Company and the Customer, including amounts due under contracts made after this one, whether or not immediately payable. This includes any amounts owed under contracts with associated or subsidiary companies of the Customer or companies under the same ultimate parent company; or
6.2.2 The Company issues a written notice to the Customer specifying that title to the Goods has passed; or
6.2.3 The Customer resells the Goods, in which case title passes to the Customer immediately before the resale occurs.
6.3 The Company retains the right to recover Goods for which title has not passed to the Customer. The Customer grants the Company, its officers, employees, and agents permission to enter the Customer’s premises, with or without vehicles, to ensure compliance with these Conditions or to recover Goods for which title has not passed.
6.4 Until title has passed to the Customer, the Customer will hold the Goods as the Company’s bailee, store them separately from other goods, and ensure they are clearly identifiable as the Company’s property. While the Customer holds the Goods with the Company’s consent, they may sell or hire the Goods in the normal course of business as principal, but without binding the Company to any liability to third parties.
7. RETURNS, SHORTAGES AND NON-DELIVERY
7.1 The Customer may return Goods to the Company within 30 days of delivery for any reason, at the Customer’s expense. This is subject to any return cost provisions in force at the time, as detailed on the Company’s website, in its current catalogue, or other literature. This right does not apply to Goods specially ordered by the Company for the Customer, which cannot be returned to the supplier for a full refund.
7.2 Returned Goods must be in the same condition as when they were dispatched, including being returned in the original packaging materials.
7.3 All returned Goods must include all components and any promotional items or free gifts received.
7.4 Provided the above conditions are met, the Company will refund the cost of the Goods as soon as reasonably possible, and in any case within 30 days of receipt, or replace the Goods if requested by the Customer and agreed by the Company.
7.5 If the Goods are faulty or damaged, the Customer must notify the Company within three working days of delivery. The Company may, at its discretion:
7.5.1 Replace or repair any Goods that are damaged or defective upon delivery; or
7.5.2 Cancel the contract (or the affected part) and refund the amount paid for the defective Goods.
7.6 The right to return Goods under the contract expires after the 30-day period specified in clause 7.1.
7.7 The Customer must notify the Company in writing of any shortages in the delivered consignment within three working days of delivery. Any non-delivery of a complete consignment must be reported within seven days of the notified dispatch date.
7.8 If a complaint is not made as outlined in clause 7.7, the Goods will be deemed to have been delivered in accordance with the contract, and the Customer will be obligated to pay for them accordingly.
8. SPECIFICATION, INFORMATION AND USE
8.1 The Company reserves the right to modify the dimensions or composition of the Goods to comply with applicable standards or laws, or otherwise within reasonable limits considering the nature of the Goods.
8.2 The information provided in the Company’s advertising, sales, and technical literature, including illustrations, performance details, installation examples, assembly methods, and other technical data, is for general guidance only. This information does not form part of the contract unless the Customer complies with the clause regarding statements and representations and the Company provides written confirmation as specified in that clause.
8.3 The Customer warrants that the Goods will be used only in accordance with the laws of England and Wales, or the relevant country where the Goods are used, and in compliance with any instructions provided by the Company (or another third party) with the Goods. The Customer agrees to indemnify the Company against any liability to third parties arising from the use of the Goods for any purposes or in any manner not expressly permitted by the contract.
9. QUALITY
9.1 The Company warrants that, upon delivery, the Goods will:
9.1.1 Conform to their description;
9.1.2 Be free from material defects in design, material, and workmanship; and
9.1.3 Be fit for any purpose advertised by the Company.
9.2 Subject to clause 9.3, if the Customer:
9.2.1 Provides written notice to the Company within 30 days of delivery that the Goods do not meet the conditions outlined in clause 9.1;
9.2.2 Allows the Company a reasonable opportunity to inspect the Goods; and
9.2.3 Returns the Goods to the Company’s place of business at the Company’s expense if requested,
the Company will, at its discretion, either repair or replace the defective Goods or provide a full refund for the defective Goods.
9.3 The Company will not be liable for any failure of the Goods to meet the conditions in clause 9.1 if:
9.3.1 The Customer continues to use the Goods after notifying the Company of the issue as per clause 9.2;
9.3.2 The defect arises because the Customer did not adhere to the Company’s or manufacturer’s instructions for storage, commissioning, installation, use, or maintenance of the Goods, or, in the absence of such instructions, did not follow good trade practices.9.3.3 the Customer alters or attempts to repair such Goods without the written consent of the Company;
9.3.4 the defect arises as a result of fair wear and tear, wilful damage, negligence, or abnormal storage or working conditions; or
9.3.5 the Goods differ from their description as a result of changes made to ensure they comply with applicable statutory or regulatory requirements.
9.4 Except as provided in this clause 9, the Company shall have no liability to the Customer in respect of the Goods’ failure to comply with the conditions set out in clause 9.1.
9.5 These Conditions shall apply to any repaired or replacement Goods supplied by the Company.
9.6 The terms implied by sections 13 to 15 of the Sale of Goods Act 1979 are expressly excluded from the contract to the fullest extent permitted by law.
10. MANUFACTURER’S WARRANTIES AND GUARANTEES
10.1 If the Goods come with a manufacturer’s warranty, guarantee, or similar assurance, the Company assumes no responsibility or liability in relation to that warranty, guarantee, or assurance.
11. LIMITATION OF LIABILITY
11.1 The limitations on liability outlined in this clause 11 apply to all types of liability arising under or related to the contract, including liability in contract, tort (including negligence), misrepresentation, restitution, or any other legal theory.
11.2 Nothing in the contract excludes or limits any liability that cannot be legally limited, including liability for:
11.2.1 Death or personal injury resulting from negligence;
11.2.2 Fraud or fraudulent misrepresentation; and
11.2.3 Breach of the terms implied by Section 12 of the Sale of Goods Act 1979.
11.3 Subject to clause 11.2, the following types of loss are completely excluded:
11.3.1 Loss of profits, sales or business, agreements or contracts, anticipated savings, or goodwill, whether direct or indirect;
11.3.2 Indirect or consequential loss; and
11.3.3 Losses specific to the Customer’s particular circumstances, such as costs related to removing defective Goods, installing repaired or substituted Goods, property damage, or wasted expenditure.
11.4 Subject to clauses 11.2 and 11.3, the Company’s total liability to the Customer under the contract, whether for a single claim or multiple claims, will not exceed £250,000. The Customer agrees to obtain adequate insurance to cover any claims exceeding this amount.
11.5 This clause 11 will remain in effect even after the termination of the contract.
11.6 The Customer acknowledges that these Conditions, along with any other terms and conditions expressly agreed to in writing by the Company, represent the entire agreement between the parties.
11.7 The Company will not be responsible for the use or installation of the Goods by the Customer, nor for any work undertaken for another person. The Customer agrees to indemnify and hold the Company harmless from any liability related to claims or allegations regarding the installation or use of the Goods.
12. CONFIDENTIAL INFORMATION AND INTELLECTUAL PROPERTY RIGHTS
12.1 All drawings, documents, confidential records, computer software, catalogues, and other information provided by the Company, whether created by the Company or a third party, are provided with the understanding that copyright remains with the Company (or the third party). The Customer agrees not to disclose, loan, exhibit, or sell these materials or use them in any way other than for the intended purpose related to the Goods. Additionally, any design rights or copyrights related to the Goods commissioned by the Customer will belong to the Company, regardless of whether a separate fee was paid.
12.2 Any claims of alleged infringement of patents, trademarks, registered designs, design rights, or copyrights received by the Customer must be reported to the Company immediately, so the Company can manage these claims. If requested, the Company may take over the conduct of any related proceedings at its own expense, and the Customer must provide reasonable assistance. If an allegation of infringement is made against the Customer, or if the Company anticipates such an allegation, the Company may choose to modify or replace the Goods, secure the right for the Customer to continue using the Goods, or repurchase the Goods at the contract price minus a reasonable depreciation amount. If the Company chooses any of these options, the Customer will have no claims or remedies against the Company related to the alleged infringement.
12.3 The Company does not guarantee that the sale or use of the Goods will not infringe on any patents, copyrights, or other intellectual property rights of any third party.
13. Insolvency.
13.1 If the Customer becomes bankrupt, is deemed unable to pay its debts under Section 123 of the Insolvency Act 1986, compounds with creditors, or if a resolution is passed or proceedings are started for the Customer’s administration or liquidation (other than a voluntary solvent winding up for reconstruction or amalgamation), or if an Administrator, Receiver, or Manager is appointed to any part of the Customer’s assets, the Company may terminate the contract, in whole or in part, by written notice to the Customer, without affecting any other rights or remedies available to the Company.
14. .Force Majeure.
14.1 The Company will not be considered in breach of the contract or liable for any failure or delay in performing its obligations if such failure or delay is due to a Force Majeure Event. The time for performance of obligations will be extended accordingly.
14.2 For the purposes of this clause, a Force Majeure Event includes any event or circumstance beyond the Company’s reasonable control, such as:
14.2.1 Acts of God or natural disasters;
14.2.2 Epidemics or pandemics;
14.2.3 Terrorist attacks, civil wars, civil commotion, riots, wars, threats or preparations for war, armed conflict, imposition of sanctions, embargoes, or severed diplomatic relations;
14.2.4 Any law or action by a government or public authority, including export or import restrictions, quotas, prohibitions, or failure to grant necessary licenses or consents;
14.2.5 Labour disputes, strikes, industrial action, or lockouts;
14.2.6 Non-performance by suppliers or subcontractors; and
14.2.7 Interruption or failure of utility services, including the internet.
15. CONSUMER PROTECTION ACT 1987 (“the Act”)
15.1 .Incorporation with Customer Products.
15.1.1 If the Company supplies parts or products for incorporation into or use with any product to be produced, manufactured, processed, or supplied by the Customer or a third party, the Customer must provide copies of all written instructions, information, and warnings related to the product upon request by the Company. However, such inspection does not imply the Company’s acceptance or approval of these materials.
15.1.2 The Customer will indemnify the Company against all losses, damages (including legal costs), and charges incurred if any claims are made against the Company related to the Customer’s product where the Company’s part was either not defective, became defective due to the Customer’s actions or omissions, was rendered defective by instructions or warnings from the Customer or a third party, or was supplied according to the Customer’s specifications.
15.1.3 For the purposes of this clause, “defective” shall be interpreted according to the definition of “defect” in Part 1 of the Act (presumably the Consumer Protection Act).
15.2 The Customer agrees to pass on any instructions, information, and warnings provided by the Company to their customers, where applicable.
16. Assignment.
16.1 The Customer cannot assign the benefit or burden of the contract without the Company’s prior written consent. The Company can assign or subcontract its obligations and interests under the contract.
17. Severability.
17.1 If any provision of these Conditions is or becomes void (in whole or in part), the remaining provisions will remain valid and enforceable. The void provisions will be replaced with new provisions that align as closely as possible with the intent of the original provisions.
18. .Legal.
18.1 The contract will be governed by and interpreted according to the laws of England and Wales, and any disputes will be subject to the exclusive jurisdiction of the courts of England and Wales. By ordering Goods from the Company, the Customer agrees to submit to this jurisdiction.
Part C Terms Applying to Consumer Customers Only.
19.1 .Consumer Terms.
19.1.1 Part C outlines the terms for consumer customers. By buying from us, you agree to these terms. These terms do not affect your legal rights as a consumer.
19.2 .Company Information.
19.2.1 The Company is NK TEMPLES Pvt Limited, with its registered office at E-21, Chambal Industrial Estate, Kota – 324003 (Raj.) INDIA
19.3 .Contact Information.
19.3.1 You can contact us by phone at +91-8905998821, +91-8905998825, by email at sales1@nktemples.com, sales2@nktemples.com .
20. .Where to Find Information.
20.1 .Product Information.
20.1.1 You can find information about our products on our website (www.nktemples.co.uk), in our catalogue, or from our sales staff. Key information will be confirmed to you in writing after you order, either by email, in your online account, or on paper.
21. .Acceptance of Order.
21.1 .Order Acceptance.
21.1.1 Your order is accepted when we contact you to confirm acceptance or when we dispatch the goods to you.
22. .Sometimes We Reject Orders.
22.1 .Order Rejection.
22.1.1 We may reject orders for reasons such as out-of-stock items, age verification issues, delivery area restrictions, or pricing errors. We will inform you promptly and refund any payments made if an order is rejected.
23. .When We Charge You.
23.1 We will charge you at the time you place your order on our website. For other ordering methods, payment will be requested upon receipt of your order. You will own the goods once we have received full payment and dispatched them to you.
24. .We Pass On Increases in VAT.
24.1 If the VAT rate changes between the date of your order and the date we dispatch the goods, we will adjust the VAT rate you pay accordingly, unless you have already paid in full before the VAT rate change takes effect.
25. .Delivery.
25.1 Delivery costs will be provided to you either over the telephone, in our catalogue, on our website, or through email communications. Please note that delivery may be made in instalments.
25.2 We will deliver the goods to you as soon as reasonably possible after the day we accept your order. If we are unable to deliver the goods within 30 days after accepting your order, we will inform you. In such a case, you may cancel the contract, and we will refund you in full as soon as possible, and in any event within 14 days of cancellation.
26. .We’re Not Responsible for Delays Outside Our Control.
26.1 If our supply of the goods is delayed due to an event outside our control (such as acts of God, natural disasters, epidemics, pandemics, terrorist attacks, civil commotion, riots, or utility service interruptions), we will contact you as soon as possible and take steps to minimize the delay. We will not compensate you for the delay, but if the delay is likely to be substantial, you can contact our Customer Service Team to cancel the contract and receive a refund for any goods you have paid for but not received, minus any reasonable costs we have already incurred.
27. .Your Right to Change Your Mind and Cancel the Contract Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 (the “2013 Regulations”).
27.1 UK-based consumers have a legal right under the 2013 Regulations to change their mind about their purchase and cancel the contract to receive a refund of what they have paid, including delivery costs, subject to some conditions.
27.2 .When You Can’t Change Your Mind.
You cannot change your mind about:
27.2.1 Goods sealed for health protection or hygiene purposes once unsealed after delivery;
27.2.2 Goods made to your specifications or clearly personalized;
27.2.3 Goods mixed inseparably with other items after delivery.
27.3 .Deadline for Changing Your Mind.
To exercise your right to cancel under the 2013 Regulations, you must notify us within 14 days of delivery. For orders delivered in multiple shipments, the period runs from the day after the last delivery.
27.4 .How to Notify Us.
To notify us of your cancellation:
27.4.1 .Phone or Email:. Call Customer Services on +91-8905998821, +91-8905998825 or email us at sales1@nktemples.com, sales2@nktemples.com with details of your purchase, order date, and your name and address.
27.5 .Returning the Goods.
Return the goods (and any free gifts) within 14 days of notifying us. Returns are at your own cost unless you are a UK-based customer, in which case returns are free as part of our goodwill cancellation policy. For return assistance, visit our Returns Process: nktemples.co.uk/returns or contact Customer Services on -+91-8905998821, +91-8905998825.
27.6 .Refunding Delivery Costs.
We refund standard delivery costs only. Any extra charges for express delivery or specific delivery times are not refunded.
27.7 .Refund Reductions.
We may reduce your refund if the goods are used or damaged. For example, if the goods are not in “as new” condition, branded packaging is damaged, or accessories are missing, we may reduce the refund amount. In some cases, no refund may be provided due to the condition of the goods.
27.8 .Refund Timing and Method.
Refunds for goods not yet delivered or collected by us will be processed within 14 days. Refunds for returned goods will be issued within 14 days of receiving the goods or satisfactory evidence of their return. Refunds will be made using the original payment method, and we do not charge a fee for refunds.
28. .Your Right to Change Your Mind Under Our Goodwill Cancellation Policy.
28.1 .Goodwill Cancellation Policy.
In addition to your legal rights under the 2013 Regulations (refer to clause 27 above), we offer a goodwill cancellation policy. This policy provides an extra layer of flexibility but does not affect your legal rights if the goods are faulty or not as described.
28.2 .Returning Goods.
Within 30 days of receiving the goods, you may return them to us for any reason, at your own cost (unless stated otherwise on our website, in our catalogue, or in other current literature). Note that this goodwill return policy does not apply to goods specially purchased for you where we cannot return them to our supplier for a full refund.
28.3 .Condition of Returned Goods.
Returned goods must be in the same condition as when dispatched to you, including the original packaging and any components or promotional items, such as free gifts.
28.4 .Reimbursement.
We will process a refund for the cost of the goods as soon as reasonably possible after receiving them, and in any event within 30 days of receipt. We may also replace the goods if you request and we agree.
28.5 .How to Contact Us.
To exercise your right under our goodwill cancellation policy, contact our Customer Service Team:
– .Phone:.+91-8905998821, +91-8905998825
– .Email:. sales@nktemples.co.uk
This policy is in addition to, and not a replacement for, your statutory rights.
29. .You Have Rights if There Is Something Wrong with the Goods.
29.1 .Contact Us if There’s a Problem.
If you believe there is an issue with the goods we have sold you, please contact our Customer Service Team immediately:
– .Phone:. +91-8905998821, +91-8905998825
– .Email:. sales1@nktemples.com, sales2@nktemples.com
29.2 .Legal Duty and Consumer Rights.
We are committed to fulfilling our legal duty to provide goods that match the description on our website or in our catalogue and that comply with all legal requirements. For more information on UK consumer rights, please visit the Citizens Advice website at [www.citizensadvice.org.uk](http://www.citizensadvice.org.uk).
30. .We Can Make Changes to the Goods.
30.1 Permitted Changes
We, or the manufacturer, may make changes to the goods in the following circumstances:
– .To Reflect Legal or Regulatory Changes:. Adjustments to comply with new laws or regulations.
– .Minor Technical Adjustments:. Changes that improve the goods without affecting their overall use or functionality.
31. .We Can Suspend Supply (and You Have Rights If We Do).
31.1 .Reasons for Suspension.
We may suspend the supply of goods to you in the following situations:
– .Technical Issues:. To address technical problems or make minor technical changes.
– .Legal and Regulatory Updates:. To update the goods in response to changes in relevant laws and regulatory requirements.
31.2 .Notification and Your Rights.
We will inform you in advance of any suspension unless it’s due to an urgent or emergency situation. If the suspension lasts more than 14 days, you can contact our Customer Service Team to end the contract, and we will refund any advance payments you made for goods you will not receive.
32. .We Don’t Compensate You for All Losses Caused by Us.
32.1 .Limitations on Liability.
We are responsible for losses you suffer due to our breach of contract, but not for losses that are:
– .Unexpected:. Losses that were not foreseeable at the time we accepted your order.
– .Caused by External Events:. Losses resulting from delays or events outside our control.
– .Avoidable:. Losses you could have avoided by taking reasonable action, including following manufacturer’s instructions.
– .Business Losses:. Losses related to the use of goods for business purposes, as our liability for such losses is limited as detailed in Part B of these terms.
33. .We Use Your Personal Data as Set Out in Our Privacy Notice.
33.1 .Privacy Notice.
How we handle your personal data is outlined in our Privacy Notice, available at [nktemples.co.uk/privacy-policy](https://nktemples.co.uk/privacy-policy).
34. .Complaints.
34.1 .Resolving Complaints.
If you have a complaint, our Customer Service Team will aim to resolve any issues with us or the goods purchased.
34.2 .Legal Recourse.
These terms are governed by English law. You can bring claims against us in English courts or, if you live in Wales, Scotland, or Northern Ireland, in the courts of your residence. We can also claim against you in the courts of your residence.
34.3 .Enforcement of the Contract.
Even if we delay enforcing the contract, we can still enforce it later. A delay in pursuing a claim does not waive our right to do so in the future.
—
.Contact Information:.
NK TEMPLES Pvt Ltd
E-21, Chambal Industrial Estate, Kota – 324003 (Raj.) INDIA
+91-8905998821, +91-8905998825
Email: sales1@nktemples.com, sales2@nktemples.com
.Notice:.
– .Compliance with Local Laws:. Ensure that products comply with and are used according to the laws and regulations of the country or jurisdiction in which they are used. If the product is fitted, it must be installed according to local requirements, including having a qualified fitter if necessary.
– .Waste Electrical and Electronic Equipment Regulations:. We offer free collection of an old household electrical or electronic product when purchasing a new like-for-like product from us in the UK. Please enquire at the time of ordering.
– .Privacy Statement:. NK temples uk Ltd has a separate privacy statement available upon request.